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Careers

 

 

SIXTY LES – New York City

 

ASSISTANT FRONT OFFICE MANAGER – NON-EXEMPT

Reporting to the Front Office Manager, you will be responsible for the daily operation of the front desk and liaising with any area impacting guest service. Plans, directs, and coordinates activities under the direction of the Front Office Manager, to ensure exceptional guest service is achieved: operational support, information distribution, employee training, motivation and recognition.

ESSENTIAL DUTIES:
• Prepare scheduling for Front Office Department under supervision of Front Office Manager
• Prepare payroll for Front Office Department under supervision of Front Office Manager
• Ensure work is completed to include, shift closings, room deposits, refunds and rebates, all necessary paperwork is completed
• Supervise the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins
• Managing same day rooms inventory and Yield Management
• Responding immediately to all emergency situations, complete necessary incident reports, follow up with guests and staff
• Exchanges currency
• Accepts advance deposits for guests checking in and posts the advance to guests’ accounts
• Making change and balancing their bank
• Knowledge of local area (restaurants, stores, venues, etc.)
• Organize amenities for VIPs
• Pre-arrival outreach to repeat guests and VIPs
• Additional duties as requested by management

RESPONSIBILITIES AND AUTHORITIES:
• Assign, coordinate, and supervise work activities of Guest Experience Agents
• Assist in training, mentoring, and developing Guest Experience Agents. Prepare staffing schedules, complete payroll, and monitor labor costs by review daily schedule vs. occupancy and daily operational demands
• Communicating effectively to staff using tools such as; pre-shift briefings, orientation, activities, short take training, and developmental reviews
• Take personal responsibility for correcting Guest’s service problems and creating memorable experiences for our guests
• Effective use of interdepartmental communication system
• Monitor trends in bookings, guest satisfaction, and other areas
• Understand and implement company and department procedures, policies, systems, and payroll and inventory management
• Aware of current events in the community
• Oversee all areas of hotel management in the absence of more senior management.
• Participate in recruitment and selection, as well as regular meetings related to front office functions.

REQUIREMENTS:
• Enthusiastic, highly motivated and guest driven
• Excellent interpersonal and communication experience, both verbal & written
• Flexible and able to work various shifts, ability to work in high pressure situations
Education: Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to: Hospitality Diploma or Degree; or two years management experience

Knowledge: Hospitality and Customer service. Previous experience with Hotel Management systems is an asset
Skills: Must have excellent interpersonal and communication skills and enjoy working with people
This individual must be enthusiastic, punctual, and dedicated to the job
License: Not required
Physical: Must be able to stand for long periods of time
This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform and other related duties, as may be required by their supervisor

If this is you, kindly apply below.

Apply NOW

 

GUEST SERVICE AGENT

Delivering a warm and friendly welcome and making your guests feel at home is the number one responsibility of our Guest Service Agent. You have a passion for customer service and creating a positive guest experience. At Sixty Hotels you will create exceptional experiences and lasting memories.

You will make a difference by..

  • Creating an overall exceptional experience from check-in to check-out
  • Graciously handling challenges that may arise
  • Cash handling to include accepting payments and posting to guest accounts
  • Guiding our guest’s to local hotspots and hidden locales
  • Communicating with other departments in a friendly and professional manner
  • Update guest accounts and present bill to guests
  • Correct inaccuracies and discrepancies on guest accounts
  • Check groups and tours in and out
  • Be familiar with the physical layout of the Hotel, including guest rooms and their locations and facilities, and amenities in order to confidently sell Hotel to prospective guests
  • Update all guest profiles with correct billing information, preferences, special requests

What we are looking for..

  • Any combination of education and experience providing the required skill and knowledge for the position.
  • Hospitality diploma or degree and / or minimum six (6) months customer service experience
  • Excellent interpersonal skills
  • Enthusiasm
  • Punctuality
  • Passion for creating lasting guest experiences and memories

If this is you, kindly apply below.

Apply NOW

 

 

ROOM ATTENDANT –   1 Part Time

Our Room Attendants are the core of our hotel operations. You will play a vital role in ensuring guest satisfaction and maintaining standards of cleanliness and professionalism.

You will make a difference by:  

  • Greeting guests and communicating in a friendly and courteous manner
  • Organizing and cleaning guest rooms
  • Attending to guest requests in a timely manner
  • Replacing stock of guest items
  • Bringing any guest challenges to the attention of your supervisor
  • Verifying that rooms have been vacated
  • Maintaining guest privacy
  • Other duties as requested by management

What you bring to the table:

  • High School diploma or equivalent
  • High level of attention to detail
  • Strong communications skills
  • Positive and enthusiastic attitude
  • Flexibility and ability to work various shifts
  • Ability to work in high pressure situations
  • Punctuality

If this is you, kindly apply below.

Apply NOW

SIXTY SOHO – New York City

ASSISTANT FRONT OFFICE MANAGER – NON-EXEMPT

Reporting to the Front Office Manager, you will be responsible for the daily operation of the front desk and liaising with any area impacting guest service. Plans, directs, and coordinates activities under the direction of the Front Office Manager, to ensure exceptional guest service is achieved: operational support, information distribution, employee training, motivation and recognition.

ESSENTIAL DUTIES:
• Prepare scheduling for Front Office Department under supervision of Front Office Manager
• Prepare payroll for Front Office Department under supervision of Front Office Manager
• Ensure work is completed to include, shift closings, room deposits, refunds and rebates, all necessary paperwork is completed
• Supervise the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins
• Managing same day rooms inventory and Yield Management
• Responding immediately to all emergency situations, complete necessary incident reports, follow up with guests and staff
• Exchanges currency
• Accepts advance deposits for guests checking in and posts the advance to guests’ accounts
• Making change and balancing their bank
• Knowledge of local area (restaurants, stores, venues, etc.)
• Organize amenities for VIPs
• Pre-arrival outreach to repeat guests and VIPs
• Additional duties as requested by management

RESPONSIBILITIES AND AUTHORITIES:
• Assign, coordinate, and supervise work activities of Guest Experience Agents
• Assist in training, mentoring, and developing Guest Experience Agents. Prepare staffing schedules, complete payroll, and monitor labor costs by review daily schedule vs. occupancy and daily operational demands
• Communicating effectively to staff using tools such as; pre-shift briefings, orientation, activities, short take training, and developmental reviews
• Take personal responsibility for correcting Guest’s service problems and creating memorable experiences for our guests
• Effective use of interdepartmental communication system
• Monitor trends in bookings, guest satisfaction, and other areas
• Understand and implement company and department procedures, policies, systems, and payroll and inventory management
• Aware of current events in the community
• Oversee all areas of hotel management in the absence of more senior management.
• Participate in recruitment and selection, as well as regular meetings related to front office functions.

REQUIREMENTS:
• Enthusiastic, highly motivated and guest driven
• Excellent interpersonal and communication experience, both verbal & written
• Flexible and able to work various shifts, ability to work in high pressure situations
Education: Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to: Hospitality Diploma or Degree; or two years management experience

Knowledge: Hospitality and Customer service. Previous experience with Hotel Management systems is an asset
Skills: Must have excellent interpersonal and communication skills and enjoy working with people
This individual must be enthusiastic, punctual, and dedicated to the job
License: Not required
Physical: Must be able to stand for long periods of time
This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform and other related duties, as may be required by their supervisor

If this is you, kindly apply below.

Apply NOW

 

 

GUEST SERVICE AGENT

Delivering a warm and friendly welcome and making your guests feel at home is the number one responsibility of our Guest Service Agent. You have a passion for customer service and creating a positive guest experience. At Sixty Hotels you will create exceptional experiences and lasting memories.

You will make a difference by..

  • Creating an overall exceptional experience from check-in to check-out
  • Graciously handling challenges that may arise
  • Cash handling to include accepting payments and posting to guest accounts
  • Guiding our guest’s to local hotspots and hidden locales
  • Communicating with other departments in a friendly and professional manner
  • Update guest accounts and present bill to guests
  • Correct inaccuracies and discrepancies on guest accounts
  • Check groups and tours in and out
  • Be familiar with the physical layout of the Hotel, including guest rooms and their locations and facilities, and amenities in order to confidently sell Hotel to prospective guests
  • Update all guest profiles with correct billing information, preferences, special requests

What we are looking for..

  • Any combination of education and experience providing the required skill and knowledge for the position.
  • Hospitality diploma or degree and / or minimum six (6) months customer service experience
  • Excellent interpersonal skills
  • Enthusiasm
  • Punctuality
  • Passion for creating lasting guest experiences and memories

If this is you, kindly apply below.

Apply NOW

 

 

BELLPERSON –  Full-Time

Welcoming our guests with a warm smile and a helping hand is the first responsibility of our Bellperson. You will assist our guests with their luggage and other miscellaneous requests. The care and warmth that goes with this position is crucial to the success of the hotel.

You will make a difference by:

  • Being present at the door or in the lobby in order to assists guests, colleagues and visitors
  • Ensuring the timely collection and delivery of guest luggage and equipment
  • Accurately logging in and tracking guest luggage in the baggage claim area and ensuring luggage is delivered to appropriate rooms
  • Respond to guest requests
  • Deliver VIP amenities
  • Other duties as requested by management

What you bring to the table:

  • High School diploma or equivalent
  • Your enthusiasm and passion for customer service
  • Excellent interpersonal and communication skills
  • Flexibility and ability to work various shifts
  • Ability to work in high pressure situations
  • Punctuality

If this is you, kindly apply below.

Apply NOW

 

 BEVERLY HILLS – Beverly Hills, CA

DIRECTOR OF SALES -1 Full-Time

You might love this opportunity if

  • You are a self-starter, have an entrepreneurial spirit and love luxury & lifestyle brands, particularly hospitality.
  • You are an analytical thinker and can make strategic business decisions to drive results.
  • You are a passionate, honest, energetic, authentic and gracious person who can translate those attributes into successful sales.
  • You enjoy a team mantra and will “roll up your sleeves” to get the job done.

Summary Description:

The Director of Sales works closely with the General Manager to determine appropriate sales strategies in all market segments towards maximizing the hotel revenues. They are also responsible for a maximum of occupancy of conferences and banquettes in order to optimize general business opportunities.

The Director of Sales creates sales targets and networks business relations to corporate clients, tourist offices, etc.

They are responsible for observing the market, identifying trends, and monitoring the main competitors creating sales targets from these observations.

Specifics on the job:

  • Develops and implements strategic sales plans and forecasts to achieve hotel occupancy goals.
  • Develops and manages sales operating budgets.
  • Plans and oversees advertising and promotion activities
  • Develops and recommends pricing strategy to produce the highest market share.
  • Achieves satisfactory profit/loss ratio and market share in relation to economic trends.
  • Establishes and maintains relationships with corporate clients, industry influencers and neighbors.
  • Guides preparation of sales activity reports and presents to executive management.
  • Directs sales forecasting activities and sets performance goals accordingly.
  • Directs staffing, training, and performance evaluations to develop and control sales programs.
  • Ambassador for the brand at trade association meetings, etc.
  • Meets with key clients maintaining relationships and negotiating and closing deals.
  • Analyzes and controls expenditures to conform to budgetary requirements.
  • Prepares periodic sales report showing sales volume, potential sales, and areas of proposed sales expansion.
  • Reviews and analyzes sales performances to determine effectiveness.
  • Liaise with management and operating departments to ensure we live up to the service promise to our guests.
  • Resolve guest concerns handling all interactions with the highest level of hospitality and professionalism, whilst accommodating special request if possible in a timely manner.
  • Other duties as requested by management or ownership
  • Implementing all sales department changes/recommendations.
  • Maintains a consistent corporate image throughout all events.
  • Assists other departments within the hotel to identify key trend for competitiveness
  • Monitors competitor sales activities.
  • Champion our core values by adopting an open and consultative style of leadership and peer communication to provide a role model for all staff that inspires employees to make a positive contribution to the business.
  • Ensuring compliance with all Sixty Hotels’ policies and procedures.
  • Excellent decision making ability.
    • Must be a self-starter with an entrepreneurial spirit
    • Must be able to make strategic business decisions
    • Ability to multitask, work in a fast paced environment and have a high level attention to detail
    • Strong verbal and written communication skills in English
    • Excellent interpersonal, communication & presentation skills.
    • Maintain positive and productive working relationships with other employees and departments
    • Ability to work independently and to partner with others to promote an environment of teamwork
    • Ability to maintain client relationships. Must be customer focused.
    • Must possess strong presentation skills.
    • Must be results driven.
    • Ability to work in a professional office using the appropriate technology i.e. computers, telephone, etc.
    • The employee is regularly required to talk and hear. The employee frequently is required to stand, walk, and requires the ability to occasionally lift office products and supplies up to 20 pounds.
    • Must have an upbeat, energetic, authentic, and professional attitude.Deliver excellence in customer service

Minimum Requirements:

  • Education:At least five years of progressive experience in a hotel sales or a related field required; or a 4-year college degree in sales, marketing or business administration required; a master’s degree in sales marketing or business administration preferred but not required and minimum one year of related experience.Knowledge: Fluency in English – both written and spoken, additional languages a plusPrevious experience working in a hotel.Skills:Basic computer skills – Microsoft Outlook, Word, Excel, PowerPoint

    Experience with Opera a plus but not required.

  • If this is you, kindly apply below.
  • Apply NOW

 

 

GUEST SERVICE AGENT -1 Full-Time

Delivering a warm and friendly welcome and making your guests feel at home is the number one responsibility of our Guest Service Agent. You have a passion for customer service and creating a positive guest experience. At Sixty Hotels you will create exceptional experiences and lasting memories.

You will make a difference by..

  • Creating an overall exceptional experience from check-in to check-out
  • Graciously handling challenges that may arise
  • Cash handling to include accepting payments and posting to guest accounts
  • Guiding our guest’s to local hotspots and hidden locales
  • Communicating with other departments in a friendly and professional manner
  • Update guest accounts and present bill to guests
  • Correct inaccuracies and discrepancies on guest accounts
  • Check groups and tours in and out
  • Be familiar with the physical layout of the Hotel, including guest rooms and their locations and facilities, and amenities in order to confidently sell Hotel to prospective guests
  • Update all guest profiles with correct billing information, preferences, special requests

What we are looking for..

  • Any combination of education and experience providing the required skill and knowledge for the position.
  • Hospitality diploma or degree and / or minimum six (6) months customer service experience
  • Excellent interpersonal skills
  • Enthusiasm
  • Punctuality
  • Passion for creating lasting guest experiences and memories

If this is you, kindly forward your resume to:

If this is you, kindly apply below.

Apply NOW

 

ROOM ATTENDANT –  1 Full-Time

Our Room Attendants are the core of our hotel operations. You will play a vital role in ensuring guest satisfaction and maintaining standards of cleanliness and professionalism.

You will make a difference by:  

  • Greeting guests and communicating in a friendly and courteous manner
  • Organizing and cleaning guest rooms
  • Attending to guest requests in a timely manner
  • Replacing stock of guest items
  • Bringing any guest challenges to the attention of your supervisor
  • Verifying that rooms have been vacated
  • Maintaining guest privacy
  • Other duties as requested by management

What you bring to the table:

  • High School diploma or equivalent
  • High level of attention to detail
  • Strong communications skills
  • Positive and enthusiastic attitude
  • Flexibility and ability to work various shifts
  • Ability to work in high pressure situations
  • Punctuality

If this is you, kindly apply below.

Apply NOW

 

 

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