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Nautilus, Miami
SIXTY SoHo, NYC
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SIXTY Beverly Hills, CA
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Careers

 

SIXTY LES – New York City

 

ASSISTANT FRONT OFFICE MANAGER – NON-EXEMPT

Reporting to the Front Office Manager, you will be responsible for the daily operation of the front desk and liaising with any area impacting guest service. Plans, directs, and coordinates activities under the direction of the Front Office Manager, to ensure exceptional guest service is achieved: operational support, information distribution, employee training, motivation and recognition.

ESSENTIAL DUTIES:
• Prepare scheduling for Front Office Department under supervision of Front Office Manager
• Prepare payroll for Front Office Department under supervision of Front Office Manager
• Ensure work is completed to include, shift closings, room deposits, refunds and rebates, all necessary paperwork is completed
• Supervise the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins
• Managing same day rooms inventory and Yield Management
• Responding immediately to all emergency situations, complete necessary incident reports, follow up with guests and staff
• Exchanges currency
• Accepts advance deposits for guests checking in and posts the advance to guests’ accounts
• Making change and balancing their bank
• Knowledge of local area (restaurants, stores, venues, etc.)
• Organize amenities for VIPs
• Pre-arrival outreach to repeat guests and VIPs
• Additional duties as requested by management

RESPONSIBILITIES AND AUTHORITIES:
• Assign, coordinate, and supervise work activities of Guest Experience Agents
• Assist in training, mentoring, and developing Guest Experience Agents. Prepare staffing schedules, complete payroll, and monitor labor costs by review daily schedule vs. occupancy and daily operational demands
• Communicating effectively to staff using tools such as; pre-shift briefings, orientation, activities, short take training, and developmental reviews
• Take personal responsibility for correcting Guest’s service problems and creating memorable experiences for our guests
• Effective use of interdepartmental communication system
• Monitor trends in bookings, guest satisfaction, and other areas
• Understand and implement company and department procedures, policies, systems, and payroll and inventory management
• Aware of current events in the community
• Oversee all areas of hotel management in the absence of more senior management.
• Participate in recruitment and selection, as well as regular meetings related to front office functions.

REQUIREMENTS:
• Enthusiastic, highly motivated and guest driven
• Excellent interpersonal and communication experience, both verbal & written
• Flexible and able to work various shifts, ability to work in high pressure situations
Education: Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to: Hospitality Diploma or Degree; or two years management experience

Knowledge: Hospitality and Customer service. Previous experience with Hotel Management systems is an asset
Skills: Must have excellent interpersonal and communication skills and enjoy working with people
This individual must be enthusiastic, punctual, and dedicated to the job
License: Not required
Physical: Must be able to stand for long periods of time
This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform and other related duties, as may be required by their supervisor

If this is you, kindly apply below.

Apply NOW

 

GUEST SERVICE AGENT

Delivering a warm and friendly welcome and making your guests feel at home is the number one responsibility of our Guest Service Agent. You have a passion for customer service and creating a positive guest experience. At Sixty Hotels you will create exceptional experiences and lasting memories.

You will make a difference by..

What we are looking for..

If this is you, kindly apply below.

Apply NOW

 

 

ROOM ATTENDANT –   1 Part Time

Our Room Attendants are the core of our hotel operations. You will play a vital role in ensuring guest satisfaction and maintaining standards of cleanliness and professionalism.

You will make a difference by:  

What you bring to the table:

If this is you, kindly apply below.

Apply NOW

SIXTY SOHO – New York City

 

Guest Experience Specialist

SUMMARY DESCRIPTION: Reporting to the Front Office Manager, the Guest Experience Specialist is responsible for assisting with the daily operation of the front desk and liaising with any area impacting guest service. This position will assist with the coordination of activities under the direction of the Guest Experience Manager or Front Office Manager, to ensure exceptional guest service is achieved, including, operational support and information distribution.

You Will Make A Difference By…

What We Are Looking For…

What You Bring To The Table…

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform and other related duties, as may be required by their supervisor.

If this is you, kindly apply below.

Apply NOW

 

 

Guest Experience Manager

SUMMARY DESCRIPTION:  Reporting to the General Manager, this position is responsible for the overall guest experience working in partnership with the front office team and all departments to enhance the SIXTY experience for all guests, particularly the VIP guests.  This position must have a thorough understanding of both the job and the hospitality industries, the associate in this position is the embodiment of the SIXTY brand.

You Will Make A Difference By…

What We Are Looking For…

What You Bring To The Table…

If this is you, kindly apply below.

Apply NOW

 

GUEST SERVICE AGENT

Delivering a warm and friendly welcome and making your guests feel at home is the number one responsibility of our Guest Service Agent. You have a passion for customer service and creating a positive guest experience. At Sixty Hotels you will create exceptional experiences and lasting memories.

You will make a difference by..

What we are looking for..

If this is you, kindly apply below.

Apply NOW

 

 

BELLPERSON –  Full-Time

Welcoming our guests with a warm smile and a helping hand is the first responsibility of our Bellperson. You will assist our guests with their luggage and other miscellaneous requests. The care and warmth that goes with this position is crucial to the success of the hotel.

You will make a difference by:

What you bring to the table:

If this is you, kindly apply below.

Apply NOW

 

 BEVERLY HILLS – Beverly Hills, CA

 

GUEST SERVICE AGENT -1 Full-Time

Delivering a warm and friendly welcome and making your guests feel at home is the number one responsibility of our Guest Service Agent. You have a passion for customer service and creating a positive guest experience. At Sixty Hotels you will create exceptional experiences and lasting memories.

You will make a difference by..

What we are looking for..

If this is you, kindly forward your resume to:

If this is you, kindly apply below.

Apply NOW

 

ROOM ATTENDANT –  1 Full-Time

Our Room Attendants are the core of our hotel operations. You will play a vital role in ensuring guest satisfaction and maintaining standards of cleanliness and professionalism.

You will make a difference by:  

What you bring to the table:

If this is you, kindly apply below.

Apply NOW

 

 

 

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Nautilus, Miami
SIXTY SoHo, NYC
SIXTY Lower East Side, NYC
6 Columbus, NYC
SIXTY Beverly Hills, CA
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Nautilus, Miami
SIXTY SoHo, NYC
SIXTY Lower East Side, NYC
6 Columbus, NYC
SIXTY Beverly Hills, CA
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1 Room
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