ESSENTIAL DUTIES:
Greets guests and communicates in a friendly, courteous, and professional way
Ensures that all premises are clean and tidy at all times
Prepares guest rooms and meeting rooms
Cleans the lobby and bathrooms
Replaces stocks of guest supplies
Brings complaints, problems, and queries to the attention of the Housekeeping Manager
Communicates effectively using the interdepartmental communication system
Flexible schedule to accommodate needs of the hotel
Other duties as requested by management
RESPONSIBILITIES AND AUTHORITIES:
Ensures all departmental service standards are upheld
Ensures guest satisfaction
Ensures that the entire hotel maintains a clean and orderly appearance
Assists bell staff, front desk staff, and room attendants when necessary
Visually inspects common areas, including the lobby and hallways, to ensure cleanliness and organization
REQUIREMENTS
EDUCATION:
High School Diploma or equivalent required
KNOWLEDGE:
Knowledge of appropriate standards
SKILLS:
High level of attention to detail
Strong verbal and written communication skills in English
Maintain positive and productive working relationships with other employees and departments
Ability to work independently and to partner with others to promote an environment of teamwork
PHYSICAL:
The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl
The employee must frequently lift and/or move up to 25 pounds
OTHER:
Possess a gracious, friendly, and caring demeanor