ESSENTIAL DUTIES:
Greets guests and communicates in a friendly, courteous, and professional way
Ensures the safety, well-being, and satisfaction of guests
Verifies that rooms have been vacated
Inspects, organizes, and cleans rooms
Replaces stocks of guest supplies
Resolves any guest complaints
Brings complaints, problems, and queries to the attention of the Housekeeping Manager
Delivers and retrieves any items on loan to guests
Other duties as requested
Employee must have schedule flexibility
RESPONSIBILITIES AND AUTHORITIES:
Ensures all departmental service standards are upheld
Ensures guest satisfaction
Ensures that the entire hotel maintains a clean and orderly appearance
Maintains guest security and privacy
Attends to guest requests and complaints
Uses required interdepartmental communication system
REQUIREMENTS
EDUCATION:
High School Diploma or equivalent required
KNOWLEDGE:
Knowledge of appropriate standards
SKILLS:
High level of attention to detail
Strong verbal and written communication skills in English
Maintain positive and productive working relationships with other employees and departments
Ability to work independently and to partner with others to promote an environment of teamwork
PHYSICAL:
The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl
The employee must frequently lift and/or move up to 25 pounds
OTHER:
Possess a gracious, friendly, and caring demeanor