General Manager

The General Manager oversees all aspects of the hotel operations including: guest relations, front desk, housekeeping, maintenance, and finances. This includes all day to day restaurant and bar operations, as well as meeting and/or banquet functions. Achievement of food and drink sales, budget, and profitability targets is essential. Responsible for the hiring, training and discipline of all hotel staff.

ESSENTIAL DUTIES:

This position will ensure that the goals of the hotel are communicated, understood, achieved and maintained by hotel staff.
Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and employees.
Responsible for creating an operating environment that assures consistent guest satisfaction.
Responsible for monitoring the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports.
Responsible for preparation of property budget and forecasts.
Manages labor standards and property level expenses to achieve maximum flow through to the bottom line profit.
Explains and manages financial activities. Reconcile all financial accounts.
Participates and monitors monthly inventory of supplies and equipment. Ensures purchases made are within budget and by approved vendors.
Responsible for initiating corrective action, when necessary.
Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints and initiating corrective action, as appropriate.
Develops accurate and aggressive long and short-range financial objectives consistent with the Company's mission statement.
Coordinates efforts with the Director of Finance to prepare financial reports for management that clearly explain operational effectiveness, trends and variances.
Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with federal and state law.
Maintains an appropriate level of community public affairs involvement.
Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.
Works with the Director of Sales to manage all sales activities of the property and meet revenue objectives. Activities include setting goals, completing competitive surveys, taking reservations and compiling reports.
Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.
Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.
Deals with the general public, customers, employees, union and government officials with tact and courtesy.
Supervises all Department Heads.
Other duties as requested by ownership

RESPONSIBILITIES AND AUTHORITIES:

Plans and organizes the work of others.
Implements and maintains effective open-door communication system that crosses departmental lines in order to reach all employees.
Establishes and maintains applicable preventive maintenance programs to protect the physical assets of the hotel.
Write routine reports, correspondence, business letters, summaries, and reports
Recruiting, interviewing, hiring, and training employees
Rewarding and disciplining employees
Addressing complaints and resolving problems

REQUIREMENTS:

EDUCATION

Post Graduate or Degree in Hotel Management or equivalent

KNOWLEDGE

Previous experience in a similar role
5+ years supervisory experience SKILLS
Fluency in job related English both verbal and non-verbal. Other languages a plus.
Must possess strong communication skills both written and verbal, including the ability to communicate effectively via email
Provide legible communication and directions.
Basic word processing and spreadsheet skills

OTHER

Must possess a gracious, friendly and caring demeanor
Must have strong leadership skills

PHYSICAL

Must be able to move throughout the property with ease. This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.