To be present at the Door/Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested.
Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner
Keep track of guest luggage in the baggage claim area and ensure that luggage is delivered to the appropriate guest rooms.
Arrange mail, message and parcel delivery to guest rooms in a timely manner.
Inspect for and report damage to hotel property in public areas and guest rooms to the MOD.
Inspect public areas and grounds for safety and security issues and report issues to MOD.
Respond to guest requests, complaints and concerns with diplomacy and tact.
Coordinate delivery of services with housekeeping and food and beverage operations to ensure guests enjoy the highest degree of satisfaction with their stay.
Ensure the bell closet and bell carts are cleaned and maintained on a daily basis.
Deliver VIP amenities to guest rooms
Additional duties as assigned by management
RESPONSIBILITIES AND AUTHORITIES:
Assist guests with transportation needs
Ensure your areas are kept clean and stocked with supplies at all times, including public spaces.
Assist other departments as needed (i.e. Housekeeping, Valet, Front Desk, etc.)
Maintain a safe working environment.
Perform other related duties as necessary.
Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.
Assist with answering the telephone and taking messages, transferring calls or dealing with enquiries.
Enthusiastic, highly motivated and guest driven
Excellent interpersonal and communication experience, both verbal & written
Flexible and able to work various shifts, ability to work in high pressure situations
Any combination of education and experience providing the required skill and Knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:
1. High school education or GED
2. 6 months customer service
Hospitality and Customer service.
Must have excellent interpersonal skills and enjoy working with people.
Enthusiastic, punctual, and dedicated to the job.
Able to deal with a high traffic, high activity environment.
Must be able to stand for long periods of time
Must be able to move throughout the property with ease
May also be required to climb, balance, stoop, kneel, crouch, or crawl.
Position may also require regular lifting of up to 75 pounds.